Refund & Cancellation Policy

Effective Date: January 1, 2026 | Last Updated: August 2026

1. Overview

At Digiritwick ("Company", "we", "us"), we strive to deliver exceptional quality across all custom web design, software development, mobile application, and digital marketing services. This Refund and Cancellation Policy outlines the conditions under which refund requests and project cancellations are managed.

2. Web Design & Custom Software Development Projects

• Pre-Initiation Cancellation: If a project is cancelled in writing within 48 hours of initial deposit payment and prior to the commencement of design/wireframing work, a 100% refund (minus third-party payment gateway transaction fees) will be issued.
• In-Progress Projects: Once design wireframes, code architecture, or database development has commenced, the initial project deposit becomes non-refundable to compensate for developer hours, technical planning, and resource allocation.
• Delivered Milestones: Once a project milestone or completed web application has been delivered, reviewed, and approved by the Client, payments for that milestone are non-refundable.

3. Digital Marketing & SEO Retainers

Monthly recurring retainers for Search Engine Optimization (SEO), PPC Google Ads management, and Meta Ads are billed in advance. Cancellations require a 15-day written notice prior to the start of the next monthly billing cycle. Fees paid for the current active billing cycle are non-refundable as ad optimization work, keyword tracking, and account management hours are immediately allocated.

4. Third-Party Costs & Non-Refundable Expenses

Fees paid to external third-party service providers on behalf of the Client—including domain name registrations, SSL security certificates, cloud server hosting (AWS/Azure), paid software API licenses, or stock media assets—are strictly non-refundable under any circumstances, as third-party vendors do not issue refunds.

5. Refund Request & Processing Timeline

To submit a formal refund request, please email your project details and justification to ritwick247@gmail.com. Once approved by management, refunds will be credited back to your original payment method (Bank Account / Credit Card / UPI) within 7 to 10 business days.

6. Contact Information

For questions regarding refund eligibility or billing inquiries, please reach out to our billing team: